Returns and Cancelations
While we accept returns on some items, please read our policy carefully below for more information.
We accept returns on all unused, uninstalled, new condition items in their original packing only within 30 days of purchase, with a few exceptions (see Exclusions below). A 20% re-stocking fee is applied to all returns. If there is any indication of use or attempted installment, we are not able to offer a refund as we are not able to sell it. However, if you realize that you ordered the wrong part or no longer need the item that is in new, unused re-sellable condition in its original packaging, we will provide a refund upon receipt of the item. All returns must have a Return Merchandise Authorization (RMA) number to be processed. Please email firstname.lastname@example.org to request a RMA (Return Merchandise Authorization). Please include the Order number in the subject line and reason for requesting a return. Buyer is responsible for shipping costs associated with the shipping the return to our Athens, GA Warehouse.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To avoid a restocking fee, we allow customers to return eligible items (see above; see Exclusions section) for store credit. Customers must request an RMA prior to returning any items.
To complete your return, we require a receipt or proof of purchase.
The customer is responsible for any additional shipping charges incurred by Terra Firma as a result of customer refusal to receive delivery, failed delivery due to too many delivery attempts, insufficient or incorrect address, or customs fees. These charges can include a 20% processing fee in addition to any additional shipping charges. To return a package, please email email@example.com, request a return merchandise authorization (RMA) number, and follow steps to complete a return outlined above. Please do not ship your purchase to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your return will be processed as either a refund or a store credit based upon customer request. For refunds, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We cannot accept returns on installed items for any reason. If you believe your item to be defective or damaged, please contact us at firstname.lastname@example.org prior to installation.
We do not accept any returns for any reason on the following items: any electrical parts, books, decals, special order items, or customized items. Please email us at email@example.com if you have any questions about any of these items before you purchase.
Please email us at firstname.lastname@example.org immediately if you need to cancel an order. Please include your order number and reason for cancelation. Once an order has been fulfilled (i.e., has tracking information), it will be treated as a return.