Returns and Cancellations
RETURNS
While Terra Firma accepts returns on some items, please read our policy carefully below for more information. Please contact sales@terrafirmaautomotive.com with any questions prior to purchase.
Terra Firma accept returns on all unused, uninstalled, new condition items in their new, original packing within 30 days of purchase, with a few exceptions (see Exclusions below). A 20% re-stocking fee is applied to all returns. Kits are subject to automatic re-stocking fees, ranging from 20% to 30%, depending on the complexity of the kit. If there is any indication of use or attempted installment of any return, Terra Firma is not able to offer a refund. Return shipping for rejected returns is the buyer's responsibility.
If you realize that you ordered the wrong part or no longer need the item that is in new, unused re-sellable condition in its undamaged and complete original packaging, Terra Firma will provide a refund upon receiving and reviewing the return. All returns must have a Return Merchandise Authorization (RMA) number and sufficient packaging material to be processed. Please email sales@terrafirmaautomotive.com to request an RMA number. Please include your 5-digit Terra Firma Order number in the subject line and reason for requesting a return. To complete your return, Terra Firma requires a receipt or proof of purchase and the customer to follow the requirements outlined above and by email. Please do not ship your purchase to the manufacturer. Buyer is responsible for shipping costs associated with shipping the return to Terra Firma's Athens, GA Warehouse.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To reduce the restocking fee to 5% (or 8% for international customers), at Terra Firma's discretion, Terra Firma may allow customers to return specific eligible items (see above; see Exclusions section) for Terra Firma store credit. Kit, brakes, rotors, and brake-related items that are eligible for return automatically incur a 20% restock fee. This fee covers non-refundable fees incurred by Terra Firma at the time of purchase, such as credit card fees.
Once your return is received and inspected, Terra Firma will send you an email to notify you that Terra Firma has received your returned item(s). Terra Firma will also notify you of the approval or rejection of your return.
If you are approved based upon the return criteria outlined above, then your return will be processed as either a refund or a Terra Firma store credit based upon customer request and eligibility of the item(s). For refunds, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Failure to obtain an RMA number may result in a refusal of a package returned to Terra Firma. If accepted at Terra Firma's discretion, returns without RMA numbers will incur additional fees. In addition to a processing fee of up to 50%, the customer is responsible for any additional shipping charges incurred by Terra Firma as a result of customer refusal to receive delivery, failed delivery due to too many delivery attempts, insufficient or incorrect address, or customs fees.
Terra Firma cannot accept returns on installed items for any reason. If you believe your item to be defective or damaged, please contact sales@terrafirmaautomotive.com prior to installation.
RETURN EXCLUSIONS
Terra Firma does not accept any returns for any reason on the following items: any electrical parts, books, decals, special order items, or customized items. Terra Firma may deny excessive return requests. Please email us at sales@terrafirmaautomotive.com if you have any questions about any of these items before you purchase.
CANCELLATIONS
Please email us at sales@terrafirmaautomotive.com within 15 minutes if you need to cancel an order. All cancellations are subject to a 10% cancellation fee (or 12 % for international customers) to cover non-refundable credit card fees and order processing costs. Please include your 5-digit Terra Firma order number and reason for cancellation. Cancellations are approved or denied at Terra Firma's discretion. Once the order fulfillment process has started, even if fulfillment time is less than 15 minutes, if it is eligible for return, it will be treated as a return, subject to re-stocking fees.
Special order items cannot be canceled as they are ordered by Terra Firma specifically for the customer when the customer places his or her order with Terra Firma.
Please note, purchases from any site other than tfaspeed.com, such as third party sites, eBay or Shop, may be subject to different return/cancellation policies.
Late or missing refund (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@terrafirmaautomotive.com.
Additional Information
Terra Firma reserves the right to recover all costs associated with customer-filed chargebacks, including but not limited to, employee time and costs associated with special order items, products, packaging, attorneys, and collection agencies. Terra Firma reserves the right to collect unpaid fees or orders using a third-party collection agency. Terra Firma reserves the right to bill customers for employee time required to address any of the aforementioned issues. Terra Firma reserves the right to assess a 10% or higher cancellation fee on all orders canceled by Terra Firma due to suspicion of fraud or an association with previous orders that have had any risk of fraud.
All orders that are returned to Terra Firma due to shipping address issues (e.g., insufficient address, incorrect address, duties or taxes unpaid, etc.) will be treated as abandoned if Terra Firma does not receive contact from the customer within 30 days of receipt of the returned package. Please note, orders returned by the shipping carrier may not be eligible for refund due to costs associated with returned shipments.
If a cancellation, refund, and/or return is granted by Terra Firma, it may void access to rare, discontinued, or obsolete parts sold. Any customer who files, or threatens to file, a chargeback will automatically be excluded from access to Terra Firma's loyalty program as well as access to any rare, discontinued, or obsolete parts.