Frequently Asked Questions
Check out our most frequently asked questions below. If you still need help, please contact us at firstname.lastname@example.org.
We are experts in right hand drive vehicles and restoration. We are enthusiasts who have years of experience and specialized knowledge in right hand drive vehicles. Our team is staffed with industry veterans who have experience in the classic car, restoration, manufacturing, and race industries. Our staff also includes professionals from the shipping industry to make sure your item arrives undamaged.
We have the largest inventory of GTR parts IN STOCK in the USA. Unless an item says special order, you don't have to wonder how long it'll be before your item ships or if the price might change. Typically, our domestic orders ship within 1 business day. Save time and money by not having to wait weeks or even months for your parts to come in.
We also offer time-saving kits that allow you to focus on your car instead of having to spend hours researching nuts and bolts.
We have an exciting feature on our website that allows customers to know whether something is in stock (green button), special order (yellow button), or out of stock (red button). As long as the shopping cart button is green, we have the item in stock and you should be able to add it to your cart. If you order by 2 pm EST, we can typically ship most domestic orders the same business day.
The best way to get information on our out-of-stock parts is to click on the "email me when back in stock" alert button for the specific part. This button can be found in blue at the top right of the web page. You will be notified by email as soon as we have that item in stock. We typically do not know when an item will come back in stock, so this allows you to be notified automatically.
No. In our experience, new OEM or quality reproduction parts/upgrades save money in the long run and provide a better overall experience.
Yes. Many of the parts we offer can be warranteed by the customer through the manufacturer. Feel free to contact us with questions about the eligibility of specific parts. Terra Firma does NOT warranty any parts.
Please contact us directly at email@example.com regarding wholesale accounts.
Yes! Click at the bottom of the page or enter your information into the scrolling box to receive our emails. We typically send out emails when we have promotions, new parts, contests, or new information. We don’t usually send more than one email per week. You can unsubscribe at anytime.
We find email is a very efficient way to let customers know what’s new at Terra Firma.
No. Beyond what is required to complete purchases, we do not sell your information with others. Our website is PCI compliant and we take your privacy very seriously. If you are concerned that we have sold your information, please contact us immediately.
We saw a need and love the car. It was that simple. We wanted to use our restoration expertise to help others enjoy an amazing car.
Yes, we add new parts as often as possible. Check our website frequently! If you have a specific part you need, contact us. Email firstname.lastname@example.org and we’ll find out if we can get it. On multiple occasions, we’ve had customers call us the same day a part comes in.
After years of experience in customer service, we have found that email is the most efficient means of communication. We can serve more customers more quickly by responding through email. Please email us at email@example.com if you have questions.
We sell new, unused OEM and aftermarket parts. The parts are not in "show quality" or pristine condition. Instead, they may show minor cosmetic blemishes or marks made during manufacturing. For example, a bumper may show mold lines on the inside of the plastic where the plastic was molded during manufacturing. The parts may also show signs of shelf wear from being stacked or handled by the manufacturer or transporter. Reputable installers, body shops, glass shops, or paint shops know how to address these issues. The functionality of the part is not affected. Please email us at firstname.lastname@example.org before purchasing if you have questions about the condition of our parts.
The quickest way to get a shipping quote is to put the item(s) in your shopping cart and enter your full address in the checkout section. You will have a chance to review your order before placing it. We use your address to calculate the shipping to your exact location. We do not send junk mail to your address. You will not be able to get a shipping quote for large items that have to be shipped via freight truck. You must email us directly at email@example.com or use the “Questions” button to contact us for freight quotes. Please note that we do not ship freight cargo internationally.
Most domestic orders ship within 1 business day unless it contains special order items. Many items can be shipped the same day if ordered by 3 pm EST. Please note that any Next Day Air orders placed Thursday after 2 pm EST may not ship until Friday. Next Day Air orders shipped on Friday will arrive the following business day (Monday).
For ALL expedited services (e.g., Next Day Air, 2nd Day Air, 3rd Day Air, Express Mail, etc.) the cutoff time to ensure same-day fulfillment is 2:00 p.m. EST. Orders placed after 2:00 pm EST are not guaranteed to ship the same business day.
Shipping insurance is a service that we offer to protect packages if something goes wrong in the shipping process. When customers pay to insure their package, we file a shipping claim on the customer’s behalf as long as customers provide the required documentation. Please click here to read what shipping insurance does and does not include. We also like giving the customer the flexibility to choose to pay for this service instead of passing the cost along to all customers.
Yes. We ship to most countries with a few exceptions. However, please note that we include the original invoice in the shipment. We do not lower invoices to reduce the customs obligation under any circumstances. Also, we do NOT ship items requiring freight transportation internationally.
No. The buyer is responsible for customs and duties charged by his/her country.
Please note that all shipping times refer to business days unless otherwise specified. The majority of carriers do not work on weekends or major holidays. Shipping days refer to business days (Monday through Friday) and do not include weekend days. Unless it's a guaranteed service, such as Overnight, all shipping times are estimates.
For example, if you choose "Next Day Air" on Thursday and the item ships on Friday, you will receive it on Monday as that is the next business day. Some carriers offer weekend delivery for an additional fee. Please contact us directly at firstname.lastname@example.org if you have any questions about expected delivery time. We also encourage you to check the specific carrier's website for detailed information.
We pride ourselves in ensuring, to the fullest extent possible, that our hard-to-find parts make it to their destination undamaged. We use high quality cardboard boxes (200 lb crush rate) on items ranging from small screws and emblems to weatherstripping and cylinder heads. We have not ever used, nor do we plan to use, padded envelopes to ship parts. Shipping is not a source of revenue for us; instead, we charge what it costs to ship parts to their destination. Many of our parts could take months to replace. We are not willing to risk damage or delay by offering “free” or cheap shipping options that could result in unnecessary headaches.
No. Due to the volume of orders we receive, the speed with which we fulfill orders, and complexity of combining orders, we do not offer combined shipping once an order has been placed.
Yes. We frequently ship to APOs. The only exception is if a part is too big to ship through the USPS. In that case, we would need a non-APO local address to ship the parts to.
If you have paid for shipping insurance, please contact us immediately if your package arrives damaged. Please email email@example.com and include your order number in the subject line along with images of the damaged package. If you have not paid for shipping insurance, please contact the shipping carrier directly.
If you have paid for shipping insurance, please contact us immediately if your package does not arrive by the estimated delivery date. Please email firstname.lastname@example.org and include your order number in the subject line. In the meantime, you can use your tracking number to see where your package is. If you have not paid for shipping insurance, please contact the carrier directly.
We accept returns on all unused, uninstalled, new condition items in their original packing only within 30 days of purchase, with a few exceptions (see Exclusions below). A 20% re-stocking fee is applied to all returns. If there is any indication of use or attempted installment, we are not able to offer a refund as we are not able to sell it. However, if you realize that you ordered the wrong part or no longer need the item that is in new, unused re-sellable condition in its original packaging, we will provide a refund upon receipt of the item. All returns must have a Return Merchandise Authorization (RMA) number to be processed. Please email email@example.com to request a RMA (Return Merchandise Authorization). Please include the Order number in the subject line and reason for requesting a return. Buyer is responsible for shipping costs associated with the shipping the return to our Athens, GA Warehouse.
To avoid a restocking fee, we allow customers to return eligible items (see above; see Exclusions section) for store credit. Customers must request an RMA prior to returning any orders.
The customer is responsible for any additional shipping charges incurred by Terra Firma as a result of customer refusal to receive delivery, failed delivery due to too many delivery attempts, or insufficient or incorrect address. These charges can include a 20% processing fee in addition to any additional shipping charges. To return a package, please email firstname.lastname@example.org, request a return merchandise authorization (RMA) number, and follow steps to complete a return outlined above.
We do not accept any returns for any reason on the following items: any electrical parts, books, decals, or special order items. Please email us at email@example.com if you have any questions about any of these items before you purchase.
We charge a restocking fee due to labor and stocking costs associated with processing returns. We offer a store credit without any restocking fee and absorb these costs for customers who continue to support Terra Firma. See Returns section for specific details regarding how to submit a return.
Yes! On all eligible parts (see Refund and Exlusions sections above), we offer customers the option to return items for store credit without any restocking fee. Parts must be unopened and in new, uninstalled condition with the original packaging.
Please email us immediately at firstname.lastname@example.org if you have an issue with your order. Please include your order number in the subject line and details related to your issue in the body of the email. Your email will be processed by the appropriate department. Please note, all issues with lost, damaged, or missing parts must be submitted within 7 days of receiving your package.