Help Center

Peace of mind. When you buy anything from us, from a small clip to a bulky bumper, we will do everything in our power to provide a premium experience. With years of restoration experience, we can help guide you to the correct part for your car. Instead of wondering if you’ll get a quality part quickly, you can focus your energy on your car and your build. Don't take our word for it - Check out our customer reviews!

Usually, texting 706-424-8532 is the most efficient way to contact us. We can read your text and either call, text, or email you back with a response. We aren’t always able to answer the phone/email when we’re in the warehouse, but we can quickly see a text and look into your question before responding to you. For more complex questions, emailing us at sales@terrafirmaautomotive.com may be preferable. Please provide your phone and email information so that we can respond to you as soon as possible. You are also welcome to call 706-424-8532 or 1-84GODZILLA (1-844-639-4552). We enjoy interacting with our customers!

For ALL expedited services (e.g., Next Day Air, 2nd Day Air, 3rd Day Air, Express Mail, etc.) the cutoff time to ensure same-day fulfillment is 3:00 p.m. EST. Please call or text us at 706-424-8532 if you need a part quickly.

No. In our experience, new OEM or quality reproduction parts/upgrades save money in the long run and provide a better overall experience. 

Sometimes we can, sometimes we can’t. Please contact us to inquire about specific parts.

Yes. Many of the parts we offer can be warranteed through the manufacturer. Feel free to contact us with questions about the eligibility of specific parts.

No. The buyer is responsible for customs and duties charged by his/her country.

We are in the beginning stages of offering wholesale pricing. Please contact us directly for more information. 

Most parts ship within 24 hours unless they are special order. If you need an item quickly, please contact us to find out if it’s in stock. 

Please note that all shipping times refer to business days unless otherwise specified. The majority of carriers do not work on weekends or major holidays. Shipping days refer to business days (Monday through Friday) and do not include weekend days. 

For example, if you choose "Next Day Air" on Thursday and the item ships on Friday, you will receive it on Monday as that is the next business day. Some carriers offer weekend delivery for an additional fee. Please contact us directly at 706-424-8532 if you have any questions about expected delivery time. We also encourage you to check the specific carrier's website for detailed information.

We pride ourselves in ensuring, to the fullest extent possible, that our hard-to-find parts make it to their destination undamaged. EVERYTHING we ship is sent in high quality cardboard boxes (200 lb crush rate), from small screws and emblems to weatherstripping and cylinder heads. We have not ever used, nor do we plan to use, padded envelopes to ship parts. Shipping is not a source of revenue for us; instead, we charge what it costs to ship parts to their destination. Many of our parts could take months to replace. We are not willing to risk damage or delay by offering “free” or cheap shipping options that could result in unnecessary headaches. 

Yes. As shipping is not a revenue stream for us, we simply charge what it costs to ship your items. Often, you can save money by purchasing multiple parts at once as we can usually fit them in the same box. There are a few exceptions as some parts require multiple boxes or cannot be shipped in the same box. 

Please contact us. We would be more than happy to let you know if your items qualify for combined shipping rates. If you have been overcharged, we will refund the overage.

Please feel free to contact us as we would be more than happy to explain the charges and double check the estimate for accuracy. 

Yes. We frequently ship to APOs. The only exception is if a part is too big to ship through the USPS. In that case, we would need a non-APO local address to ship the parts to.

Yes. We ship to most countries with a few exceptions.

Please contact us immediately if it does not arrive by the estimated delivery date. Email sales@terrafirmaautmotive.com or text/call 706-424-8532. In the meantime, you can use your tracking number to see where your package is. 

We accept returns on all unused, uninstalled, new condition items, with a few exceptions (see below). A 20% re-stocking fee is applied to all returns. If there is any indication of use or attempted installment, we are not able to offer a refund as we are not able to sell it. However, if you realize that you ordered the wrong part or no longer need an unused item that is in re-sellable condition, we will provide a refund upon receipt of the item. Buyer is responsible for shipping costs associated with the return. 

We do not accept returns on the following items: electrical parts, books, decals, or special order items. Please contact us (706-424-8532) if you have any questions about any of these items before you purchase.

Yes! Click at the bottom of the page or enter your information into the scrolling box to receive our emails. We typically send out emails when we have promotions, new parts, contests, or new information. We don’t usually send more than one to two emails per week. You can unsubscribe at anytime.

We find email is a very efficient way to let customers know what’s new at Terra Firma.

No. Beyond what is required to complete purchases, we do not sell or share your information with others. Our website is PCI compliant and we take your privacy very seriously. If you are concerned that we have shared your information, please contact us immediately.

We saw a need and love the car. It was that simple. We wanted to use our restoration expertise to help others enjoy an amazing car.

Yes, we add new parts weekly, if not more often. Check our website frequently! If you have a specific part you need, contact us. Email, text, or call and we’ll find out if we can get it. On multiple occasions, we’ve had customers call us the same day a part comes in.

Yes! We are planning to offer parts for at least two new car lines in 2018! Check back with us to see what we have.